Refund Policy

Last updated: July 27, 2026

Thank you for shopping with Dandilocks. Please read this Refund Policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges, and we do not offer refunds or store credit for change of mind, incorrect size or style selection, or any reason other than those described below.

Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, is defective, or is different from what you ordered, please contact us at dandilockshair@gmail.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photos or video of the item and its original packaging. We will review your claim and, at our discretion, offer a replacement or refund for the affected item.

Lost or Undelivered Packages

If your tracking information shows that your order was delivered but you have not received it, please contact us at dandilockshair@gmail.com within 7 days of the delivery date so we can investigate with the shipping carrier. We are not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery.

Order Cancellations and Changes

Once an order has been placed, we cannot guarantee changes or cancellations, as orders may begin processing immediately. Please contact us as soon as possible at dandilockshair@gmail.com if you need to request a change, and we will do our best to accommodate it before the order ships.

Contact Us

If you have any questions about this Refund Policy, please contact us at dandilockshair@gmail.com.